Contact Us CA

Over time, our support team have compiled a list of common questions and answers to help provide a streamlined experience for our customer. Please visit our FAQ Page.

Alternatively, feel free to contact us using the contact form below, by calling us directly on (02) 9251 7070, or by sending an email to, and we’ll be in touch within 12-business hours.

If you are enquiring about the status of your order, please review the below information.


Designer Pet Portraits' standard and express shipping are both tracked. Please visit Canada Post Tracking for shipping status information.

Our customer service team is working diligently around the clock to ensure all orders arrive as fast as possible while also abiding by COVID-19 safety procedures. 

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